Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please press Create Return
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping is deducted from the amount that is paid back if a package is not picked up at a parcel shop
You can always contact us with any questions about returns at
contact@somagarments.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We offer free exchanges. If you make an exchange request, you will receive a return label, if the request is accepted. Once the returned product is received, a new item will be sent out.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@somagarments.com